Quality Service Policy Statement

Synergy Law Partnership,(SLP) understands that efficient service delivery is important in the business of providing legal services and that the client has a choice. Consequently, SLP shall provide High Quality legal service as much as possible and at affordable costs. The following service guides shall underline our service delivery standards:

1. We shall endeavour to acknowledge receipt and respond to inquiries and requests for services in timely manners, preferably within the same business day and in any event within 24 hours if there are no bank holidays.

2. We shall maintain procedures that refer an inquirer to backup contacts or otherwise assure a timely response when an inquiry is received after hours, or on weekends or holiday, or when the counsel to whom the message is addressed is away from the office. It is the duty of any counsel who is away from his or her office, to arrange for colleagues and staff to respond to inquiries on a timely basis.

3. Incoming briefs and inquiries shall be assigned to an attorney within the firm with appropriate knowledge, experience, and competence in such matters and if there is no such person, the client shall be so advised and referred to other counsel.

4. We shall try our best to understand and discuss extensively with the client(s) its or their expectations regarding the handling of the brief, including timetable and urgency, fee quotes or estimates, and expectations as to periodic status reports or other communications.

5. We shall treat inquirers, our clients and referred clients as fairly as possible. We shall cooperate in agreeing to reasonable fees and avoid any dispute or misunderstanding involving fees which shall be addressed at the outset, to avoid surprises and to make clear who will pay the fees.

6. We shall promptly inform the client of any significant change in the firm’s composition or practice, including mergers and shall try as much as possible to ensure continuous and fair representation of client’s interest without undue financial burden to the client and with respect to the client’s right on choice of counsel.

7. In rendering our services, rules of professional conduct including but not limited to honesty, conflict of interest, and duty of confidentiality shall be observed

Quality Service Delivery is a continuous process, the success of which is measured by satisfaction of the client and it is the responsibility of all counsel in the firm to ensure its success.